Refund policy

Refunds and Exchange

If for any reason you are unhappy with your purchase, return it to us within 28 days of receipt in an unworn/unused condition with tags for a full refund and exchange. We are unable to exchange or refund customised / printed products. Personalised products may only be returned if faulty; unsuitable sizes cannot be returned.

We would advise that you send any goods you return by recorded delivery, as we cannot accept any responsibility for items lost in the post, please contact us on 01603 984000 or via email at hello@norwichcitycsf.org.uk. Postal charges are the responsibility of the customer unless the goods returned are faulty or mis described or if you are cancelling because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. The address to return your items to is The Nest – Norfolk’s Community Hub, Holt Road, Horsford, Norwich, Norfolk, NR10 3AQ.

Any item being reported as faulty after being worn/washed by a customer will need to be investigated by Joma. This process takes up to 4 weeks as Joma is based in Spain. Once the investigation is complete Joma will either determine by testing that the items were incorrectly washed, or the item incurred a fault during manufacture. If the investigation proves a manufacturing fault, we will replace the faulty item subject to availability.